Several international companies have already developed successful
investment stories in Tunisia. These have been enabled by the variety of
facilities on offer.
Regional R&D Centres
With staff and facilities, Tunisia offers you the possibility of minimising your risk and maximising your return on R&D.
Model
- Regional centre for R&D
- Primarily adapted for existing technology and product customisation
- Also adapted for development of products targeting specific niches, usually too expensive to be developed in the US
Strengths
- Excellent price/quality ratio of highly educated resources, e.g. PhDs and engineers who can be trained and quickly brought up to speed with new technologies
- Multi-lingual resources
- Software Technology Parks with state-of-the-art IT infrastructure and telecom facilities
Examples
- STMicroelectronics, development of customized products using STM chips
- Sagem R&D, development of electronic systems and sub-systems for the defense and telecoms industry
- Alcatel regional R&D centre
Regional Sales & Customer Support Centres
Tunisia’s cultural mix and its location at the crossroads of Europe, the Middle East and Africa makes it the ideal location for truly global sales and support services.
Model
- Regional sales and support centre for EMEA region
- Customer support including help desk, consulting services, integration services
- Well adapted to IT industry, telecom services and information support
Human Resources
- Well-educated workforce with good price/quality ratio,
- Flexible with regard to working time
- Able to travel in territories hostile to the West
- Fluency in French, Arabic, English, and more
Other Strengths
- Cultural proximity and diversity of Tunisian resources
- Geographical proximity to Europe, Middle-East, Northern and Sub-Saharan Africa
Examples
- IBM, regional skill centre for IS integration and consulting
- Gensym Tunisia, regional EMEA sales and customer support office of Gensym, leader in expert system development
- SIEMENS
Global Offshore Call Centre Outsourcing
For the right companies, Tunisia’s offshore call centres can create highly significant savings.
Model
- Offshore call centres
- Mostly adapted for French speaking skill agents or multilingual technical helpdesks
Human Resources
- Well-educated workforce with good price/quality ratio,
- Flexible with regard to working time
- Able to travel in territories hostile to the West
- Fluency in French
Other Strengths
- Cultural proximity and diversity of Tunisian resources
- Geographical proximity to Europe, Middle-East, Northern and Sub-Saharan Africa
- Can benefit from many tax relief programs (especially if export-oriented) and recruitment incentives
- Attractive Tunisian Telecom International Leased Line price
Examples
- Teleperformance worldwide leader (3000 seats)
- Also Stream, 3 Suisses, Crédit Mutuel..
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